Terms of Service

Company Policy
Katy Area BlackCar Service (“Company”) strives to provide safe, professional, and reliable transportation. By booking and using our services, you agree to the following terms:

  • Mechanical Issues: The Company is not liable for mechanical breakdowns during service. Lost time may be rescheduled at a mutually agreed date.
  • Client Liability: Clients assume full financial responsibility for any damage to the vehicle caused by them or their party during service. Fees include, but are not limited to:
    Carpet or seat burns: minimum $250 each
    Sanitation/cleaning (biohazard, spills, etc.): minimum $500
  • Prohibited Conduct:
    Illegal drug use is strictly prohibited; clients are responsible for any resulting fines.
    The driver may terminate service immediately, without refund, if passengers violate laws or compromise safety.
    Standing through the sunroof is illegal and strictly prohibited.
  • Delays & Substitutions: Additional charges may apply for delays exceeding 15 minutes past the scheduled reservation time. The Company is not responsible for items left in vehicles, though reasonable efforts will be made to return them. Unless otherwise requested and confirmed at booking, the Company may substitute a reserved vehicle with one of equal or greater value (e.g., SUV for Sedan, Sprinter for SUV).

Definitions
For clarity, the following terms apply throughout this Agreement:

  • “Client” refers to the individual, company, or organization making the reservation and includes all passengers in their party.
  • “Reservation” refers to any confirmed booking for transportation services with Katy Area BlackCar Service.
  • “Service” refers to the transportation and related services provided under a Reservation.
  • “Affiliate” refers to a licensed and insured third-party company engaged by Katy Area BlackCar Service to fulfill transportation services, when necessary.

Smoking & Alcohol

  • Smoking: All vehicles are strictly non-smoking.
  • Alcohol: Alcohol is permitted only in vehicles equipped with a partition between the chauffeur and passengers, as required by law.

Deposits & Cancellations

  • A 20% non-refundable, non-transferable deposit may be required for all reservations.
  • Cancellations made more than 24 hours before the scheduled pickup will be refunded, less the 20% booking fee.
  • Cancellations made between 24 and 4 hours prior will be charged 50% of the fare.
  • Cancellations made within 4 hours of pickup will be treated as a No-Show and charged in full.
  • Last-minute bookings (within 24 hours) require full payment at booking and are non-refundable.
  • Stretch limousines, Sprinters, and buses require 48 hours’ notice for cancellations; otherwise, the full rental charge applies.
  • Certain special conditions may apply and will be stated in your rental agreement.
No-Show Policy

If a client fails to appear at the scheduled location, a No-Show Fee equal to 100% of the trip cost will be charged. This includes cancellations made after the chauffeur is en route. For airport pickups, we monitor flight status. However, it is the client’s responsibility to notify us immediately of cancellations or flight changes at 832-332-9097.

Passenger Communication at Airports

To ensure smooth airport pickups:

  • Clients must turn on their mobile phones upon landing and remain reachable.
  • Chauffeurs will call or text upon arrival at the pickup location.
  • If a Client does not answer within 30 minutes of chauffeur arrival, and no prior arrangements have been made, the reservation may be treated as a No-Show and charged in full.
  • Clients are responsible for providing accurate flight details and notifying the Company of any cancellations, delays, or changes. Failure to do so may result in additional wait-time charges or forfeiture of service.

Wait Time

  • Residential & Office Pickups: Up to 15 minutes complimentary wait time.
  • Domestic Flights: Up to 30 minutes complimentary wait time. (from gate arrival)
  • International Flights: Up to 60 minutes complimentary wait time. (from gate arrival)

Additional wait time is billed as follows:

  • Standard vehicles: Starting at $34.50 per 30 minutes
  • Larger vehicles: Starting at $99 per hour minimum

There is no additional charge for documented flight delays.

Late / Early Pickups

For pickups scheduled after 10:00 PM or before 5:30 AM, a late/early service surcharge will apply. Prevailing hourly rates may increase by a minimum of 20% during these times.

Reservations Over $500

  • Full payment is due 7 days prior to service.
  • A 20% non-refundable deposit is required at booking.
  • The remaining 80% is refundable up to 48 hours prior to service.
  • Cancellations with less than 48 hours’ notice are treated as No-Shows.
  • A valid credit card on file is required, and a photo ID may be requested.

Payment & Fees

  • Accepted forms of payment include credit card, debit card, or other approved methods as specified at booking.
  • By providing payment details, Client authorizes Katy Area BlackCar Service to charge all applicable fees under this Agreement.
  • Any unpaid balances are subject to interest at 1.5% per month (18% annually) or the maximum allowed by law, whichever is less, plus reasonable collection costs and attorney’s fees if applicable.
  • Client agrees not to dispute legitimate charges for services rendered under this Agreement.
Conduct & Safety

  • All passengers must wear seat belts where available and comply with applicable laws at all times.
  • Excessive intoxication, disorderly conduct, harassment of the chauffeur, or unsafe behavior may result in immediate termination of Service without refund.
  • Consumption of food or non-alcoholic beverages is permitted only with prior approval. Client is responsible for any spills or resulting clean-up fees.

Other Policies

  • Passenger count may not exceed the number of installed seat belts.
  • Pets require prior approval; additional fees may apply.
  • Child safety seats (infant/booster) are available for an additional charge.
  • Reservation changes may result in adjusted rates.
  • Unless otherwise noted, chauffeur gratuity is not included (except in all-inclusive rates, which include a standard 20% gratuity).
  • We may engage trusted, licensed, insured affiliates to provide service when necessary. While every effort is made to contract with trusted affiliates, the Company is not responsible for any act or omission of such affiliates beyond its reasonable control.
Limitation of Liability

  • Katy Area BlackCar Service shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to missed flights, lost wages, or lost business opportunities, resulting from delays or circumstances beyond our reasonable control.
  • In all cases, the Company’s maximum liability shall not exceed the cost of the Service provided under the affected Reservation.

Force Majeure

The Company shall not be held responsible for delays, cancellations, or inability to perform services caused by events beyond its reasonable control, including but not limited to: accidents, traffic conditions, unsafe road conditions (including floods, ice, or severe weather), natural disasters, strikes, civil disturbances, road closures, acts of government, or other acts of nature.

Governing Law & Dispute Resolution

This Agreement shall be governed by the laws of the State of Texas, with venue in Harris County, Texas. Any dispute arising under this Agreement shall first be submitted to good faith negotiation, and if unresolved, to mediation or binding arbitration before a mutually agreed arbitrator, in lieu of litigation.

Credit Card Authorization

By providing a credit card at booking, you authorize Katy Area BlackCar Service to charge the card for:
  1. Completed or last-minute reservations
  2. Additional time beyond the reservation agreement
  3. Damages or theft of vehicle components
  4. Extraordinary cleaning required due to client actions
  5. Service disruptions resulting in loss of vehicle availability
Lost & Found

Katy Area BlackCar Service is not responsible for items left in vehicles. Reasonable efforts will be made to return lost items reported within 72 hours of Service. Retrieval or delivery of lost items is the Client’s responsibility and may incur additional fees.

Updated: September 30, 2025
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